brandXpress blog

Excellent article in current edition of Business Week, by Marc Gobé, the Chairman and CEO of Desgrippes Gobé New York, a brand design firm and the author of Emotional Branding: The New Paradigm for Connecting Brands to People and just released Brandjam: Humanizing Brands Through Emotional Design.

The conclusion of the article tells it all: It’s time to remember that advertising needs brands more than the brands need advertising. A good product creates its own relationships.

Understanding what the consumers want and bringing solutions that will inspire them is the most powerful way to support any business strategy. Putting consumers and the product at the center of the equation is fundamental to a brand’s success. Design then becomes the message and the advertising, as it’s proof of a company’s commitment to people and to innovation.
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Mary Foley, author of Bodacious: An AOL Insider Cracks the Code to Outrageous Success for Women, has an interesting list of 5 key lessons she learned about branding while working at AOL:

1. Every company has a brand. The question is, “Is it working for you?” Creating a brand isn’t just for the big companies; it’s for companies of all sizes.
2. Your brand must evoke a strong emotion. Customers buy from emotion and back it up with their head.
3. Your brand isn’t a logo. It’s everything you offer, say, and do.
5.  Your brand needs constant tweaking. You have to start somewhere. So, you launch your company and brand, see what works, and you keep adjusting. What ultimately matters is what the customer thinks and feels.

Okay, I skipped the 4th point, I’ll let you (ladies) go to the original post and find it.

Quite a discussion is taking place on several blogs on the matter of branding and authenticity.

Starting with William Arruda on his excellent Personal Branding blog:

All successful branding is based in authenticity - that is - what’s true and genuine and unique about you. Brands are uncovered, not fabricated. The myth that branding is about spin or packaging and image management needs to be replaced by the truth that ‘you can’t be someone you are not.’

More on Bobby Lehew in Your Brand - Authenticity rules:

I think the field has been covered well, but to state (again) the obvious: branding is not about conveying something you are not but about revealing who you are.

Last, but not least on ThinkingSparks, excellent point raised by Pepita:

Authenticity isn’t necessarily good. Nor does it mean good. I think of Al Qaeda, IRA, ETA, the mafia, street gangs etc. They would qualify as an authentic brand

In response on Pepita’s comment here is an interesting reading:

Authentic brands are not about marketing. They are not products. They live inside the company. And they are held and enacted of the people, by the people and for the people!

Just like the Declaration of Independence created the foundation of a nation, so does your brand act as the foundation of your company. Its principles are the framework for thought and action by everyone in the company. Without it there is no consistency, no alignment between what you say and what you do, no synchronicity between who you are inside and the way you present yourself outside.

You may ask—“well isn’t that the same as culture?” The answer is yes and no. Authentic brands are in many ways the identity of the company culture. They help that culture become visible. They also embody the values and purpose of the company, giving all these things a face and a voice that can be seen and heard by everyone the company touches. But especially your employees. As the people who most keenly impact the day-to-day beliefs and actions of the company it is constantly amazing how little they are considered when brand is discussed.

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A healthy strong brand has definitely has some other attributes than the best or the biggest. A healthy and a strong brand generates also more results than just bigger sales. A healthy strong brand sustain a product over time through consistency, excellent communication, providing value to its target customers. These and much more.

Here is a checklist of 23 brand health criterias as presented in Peter Cheverton’s excellent book Understanding Brands (Creating Success):

1. is based on a proposition of genuine substance and value to the target customer
2. communicates a clear and powerful brand definition
3. communicates a clear ‘emotional charge’
4. communicates an attractive and relevant personality
5. wins, builds and retains customer loyalty
6. is well known by the target customer
7. is held in high esteem by the target customer
8. communicates and evidences a unique match between the company’s capabilities and the customer’s needs
9. is a source of competitive advantage
10. is an investment of increasing value that others will want to own
11. maintains its relevance over time by evolving in response to changing customer expectations and perceptions
12. increases the profitability of the business is consistent with the business strategy
13. makes sense within the business’s brand architecture
14. provides a protective ‘halo’ for growth strategies
15. provides a barrier to entry for new entrants or substitutes
16. is uniquely positioned in the market and creates a relevant space in the customer’s mind
17. communicates and demonstrates a clear sense of value
18. interacts consistently with the customer on as many fronts and on as many occasions as possible
19. cements the brand definition into the customer’s mind through interactions and positive associations
20. is managed and supported consistently over time
21. has values that can be applied consistently and successfully to all parts of the marketing
22. mix and through all promotional media
23. makes people want to get their hands on it

Consistency is considered to be the most important aspect of a succesful branding by branding experts and industry opinion leaders questioned in a an Interbrand’s survey made pubilc late January this year.

The experts cited understanding of Customer/Target frequently. This mirrors the finding in this report that metrics and brand research are key tools. Communication and Creative effectiveness were also frequently mentioned as critical aspects of successful branding.

These open-ended responses provide a useful counterpoint to the other findings in this report. They reflect the classic tenets of branding and marketing, which are focused on knowing the customer, maintaining a consistent brand in the marketplace, and delivering winning content and creative.

study says.

Here is the list of the top 10 aspects of successful branding, as resulted from the study:

1. Consistency (36.0%)
2. Understanding of Customer/Target (18.2%)
3. Message/Communication (14.7%)
4. Creative/Design/Brand ID (12.8%)
5. Relevance (12.4%)
6. Differentiation/Uniqueness (12.0%)
7. Key Stakeholder Buy-In (10.9%)
8. Positioning (9.7%)
9. Clarity (8.9%)
10. Connection to Customer/Target (8.9%)

Read the study here.

2007 definitely started with a lot of agitation in some of the big brands courtyard.

I’d start with the Apple Computers who dropped computer from its name. The move is rather normal considering that iPod or iTunes are two of the main products of Apple Inc. and was announced in the same time with the buzzy launching of iPhone. Now, getting to this, cannot help myself not to admire the Apple capacity to create a buzz in the media, no matter that we’re talking about the internet of the classic mass media. The phone they launched is, I admit, a work of art and has a lot of great features but I wouldn’t hurry to name it neither a Blackberry killer, a computer or a smart phone. It’s more like a beautifully designed, big brand sustained swiss knife of mobiles.

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Google was the best-known brand in Great Britain in 2006, although it only spent EUR 2 million on advertising, a survey carried out by consultancy company Millward Brown indicates.

2006 was the first year when Google was included in the Millward Brown classification since 1998. The world’s most popular search engine has risen to the first place in the Great Britain top of brands; the position Google occupied comes counter to the connection Millward Brown usually set between the brands’ advertising expenses and the position in the top. Most of the EUR 2 million Google allocated to advertising last year went to online advertising, according to Nielsen Media Research data.

The second place in the top went to Microsoft, with EUR 59.6 million advertising budget; the next places went to McDonald’s (EUR 48.6 million), Nokia (EUR 26 million, the former first place in 2005) and Tesco. The remaining positions in the top ten went to Coca-Cola, Colgate, Nescaf�, Ford and Vodafone.

Millward Brown considers the brands with a potential for growth one should keep an eye on are Marks & Spencer and the Apple iPod, alongside Google, 3, Asda, Red Bull, O2, MySpace, Virgin Mobile and Starbucks. Despite the negative publicity brands such as McDonald’s and Coca-Cola were affected by in 2006, as a result of debates over obesity among children, both companies managed nevertheless to rank high in the top.

Landor Associates, the world’s leading branding and design consultancy conducted a survey of the most popular brands among consumers, which rates the best and worst brands.

The rankings were compiled from more than 2,000 interviews carried out by a New York design agency, Landor Associates. Its managing director, Allen Adamson, said inclusivity was a critical factor for the year’s successes.

“One thing they’ve all got in common is that they appeal to multiple segments,” he said. “Google’s become the starting point for the internet experience of almost everyone - be it the chief executive or the head [lavatory] man. At Vegas, you’ve got families with kids sitting next to people who are there to escape from their families.”
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Since I had a quite long break from brand-blogging I thought I should point out some of the posts I found interesting in the branding blogosphere, just in case you missed them:

Marketing a Strong Nonprofit Brand

Laura Ries has run a list of 7 important things to consider when building a brand for the non-profit organizations:

1. The name
2. The spokesperson
3. The position
4. The enemy
5. PR, PR, PR
6. A signature event
7. Color and logo

What is your (personal) brand worth?

David Sandusky has an interesting list of questions people should ask themselves when they’re evaluating their own personal brands. What about you? What is your personal brand worth? How do people feel when dealing with you? Do they think of you when looking for an expert in your space? Do people hear from you only when you need something like a job; or are you making networking deposits regularly.

More, he has a 4 steps strategy to define and maintain a personal brand:

1. Define yourself
2. Understand your environment
3. Formulate a career and brand strategy
4. Execution

Branding to further boost economy

China plans to further boost its world economic status through branding.

“Branding is a decisive factor in the world’s economic development, and in some cases, an established world brand’s overall value is even bigger than that of a middle-sized country,” said Sun Bo, director of the quality management department of the General Administration of Quality Supervision, Inspection and Quarantine, yesterday.

China now has seven products with six brands that are famous worldwide - Haier refrigerators and washing machines, Huawei programmed control switchboards, Zhongxing programmed control switchboards, Zhenhua container cranes, Gree air-conditioners and Sunshine worsted woollens.

The sales volume of the products ranks among the top five in their world markets.

“We will still have to make them even more recognized worldwide,” Sun said. He said the bureau would help enterprises upgrade quality insurance, measuring and testing systems, and encourage them to apply international rules and standards.

More here.

Seven Steps to Building a Strong Brand

1. Develop your benchmark.
2. Compare your organization to the various competitive choices available to your target market.
3. Analyze your SWOT.
4. Focus on the Opportunities.
5. Identify your message.
6. Time & Money. Layout the timetable. Identify your budget components.
7. Implement the branding tactics.

via

How to Write a Marketing Plan

Most businesspeople agree that good planning is essential for success. Even so, it’s surprising how many companies don’t create a thorough plan to generate and manage their customers.

1. Start with your annual goals
2. Highlight your competitive position, value proposition and brand strategy
3. Outline any plans for your products & services
4. Outline your major marketing campaigns
5. Develop your tactical sales plan
6. Develop a budget
7. Revisit your plan regularly

Details about each of the steps here.