The most important elements of a brand should be:

Brand Position

• Who is addressed by company’s branded products or services. What the company does and for whom
• The company’s unique value and how customers benefit from products and/or services
• Key competitive differentiators, what makes the brand be chosen, be different from its competitors

Brand Promise

• The ONE most important thing that the brand promises to deliver to its customers — Every time!
• What customers and partners should expect from every interaction, how should they feel as brand’s customers

Brand Personality

• What the brand is to be known for
• Personality traits that customers, partners, and employees use to describe the company. What comes to the (potential) customer’s mind when addressed about the brand

Brand Story

• The company’s history and how the history adds value and credibility to the brand
• A summary of products/services/solutions

Brand Associations

• Physical artifacts: name, logo, colors, taglines, fonts, imagery
• Ideally, it must reflect the all the above statements about the brand and the company

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