Think of your brand as a promise … a promise you make to your clients, prospects, employees, and even your vendors. But before you make that promise, be sure you never forget this fact. It is imperative that you are able to back it up. You cannot build a successful, long-term brand on unsupported claims and wishful thinking. History is littered with companies — big and small — that have promoted themselves or their products as something they would like to have lived up to but could not.

To separate you from your competition, your brand — your promise — has to differentiate you from others in the minds of your prospects. This is the reason you cannot use quality, integrity, or price when positioning yourself in your marketplace. So many companies claim to offer these particular characteristics that none of them stand out from the others. BMW has taken note of this. Although it is thought by many to be the best car made, the company has built its brand as “a driving machine.” It sells the experience. BMW knows that there are other high quality cars on the market, so a brand built on quality would be diluted and therefore, less profitable.

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The most important elements of a brand should be:

Brand Position

• Who is addressed by company’s branded products or services. What the company does and for whom
• The company’s unique value and how customers benefit from products and/or services
• Key competitive differentiators, what makes the brand be chosen, be different from its competitors

Brand Promise

• The ONE most important thing that the brand promises to deliver to its customers — Every time!
• What customers and partners should expect from every interaction, how should they feel as brand’s customers

Brand Personality

• What the brand is to be known for
• Personality traits that customers, partners, and employees use to describe the company. What comes to the (potential) customer’s mind when addressed about the brand

Brand Story

• The company’s history and how the history adds value and credibility to the brand
• A summary of products/services/solutions

Brand Associations

• Physical artifacts: name, logo, colors, taglines, fonts, imagery
• Ideally, it must reflect the all the above statements about the brand and the company

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As the people who deliver the brand promise are employees, making sure they understand and can deliver the brand to customers is vital—especially for companies within the service industry, where the relationship between employees and customers essentially is the product the company sells.

Re-branding takes time. The planning process that produces a new brand can take as long as two years. Educating employees about the new brand, and its implications on the company and their work, can also last years. That effort typically starts several weeks to several months before the new brand is unveiled to customers and continues after the official unveiling to external audiences.

The first step in getting employees on board is to get leadership on message. Once the leadership has been engaged, HR can begin to disseminate the new brand into lower levels of management.

The objective of the internal communications effort is to inspire employees to embrace and own the new brand. You want employees to hear first what their customers will eventually hear. The next step, training, even if it tends to be most intense in the months and weeks leading up to the external launch of the new brand, it does not necessarily end after the public unveiling.

Engaging events to commemorate a launch are often a component of internal re-branding efforts, and they usually occur immediately before the new brand is unveiled to customers and the public. When communicating about a new brand, there is no one way right for every person. So, deliver the message in as many ways as possible to reinforce the message.

The brand is about our client’s interaction with your company and your employees. It’s a small but crucial distinction. The aspect of the brand that matters most inside the company is an intangible one: how employees’ understanding of the company’s brand influences their behavior, whether they interact directly with customers or not.

Full article with details and examples, here.

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1. Consumers Are the New Creative Directors
Born from consumers’ desire to differentiate themselves from the mass market, this trend toward customization will continue to grow with the flexibility and efficiencies offered by technology at home and in manufacturing.

2. Cynicism Raises the Bar for Authenticity
With consumer cynicism about marketing at an all-time high, brands must cultivate authenticity on a level never demanded before. Consumers are smart, resourceful and savvy. If your brand doesn’t deliver on all its promises, or fails to speak to a consumer’s specific, personal needs, your brand will become irrelevant, or worse: a pariah.

3. Multitasking and Info Overload: Don’t Waste My Time
Consumers look to companies, media and marketers to provide information filters—tools to edit the mass amount of data available. To effectively filter and communicate relevant data to a specific consumer, brands will need to be well versed in the art and science of interpreting, translating and delivering information. This requires cultural, ethnic, gender and generational expertise as well as sophisticated global knowledge of word associations and linguistics.

4. Humanization of Technology
Successful brands will “humanize” technology by delivering a brand experience where the technology is transparent to the consumer. Products, services and communications fashioned around innate human behavior, instead of the ideals of a programmer, will win consumers.

5. From Multi-Channel to Uni-Channel
Increasingly, consumers will be less aware of separate marketing channels. Instead, all experiences of brand communications will be perceived as one all-encompassing, 360-degree, 3-D channel. Brands can prepare now by investing in creating a consistent and integrated customer experience across today’s communications channels.

6. Trends in Trending
With the average American now living about 30 years longer than 100 years ago, what’s considered old? What’s considered middle-aged, for that matter? If the brands in these consumers’ lives rely on the stereotypical notions of older as an uncool, has-been demographic, they’ll perish.

Via MarketingProfs.com

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