Brands and Blogs

The New York Times has an article on the emergence of blogs dedicated to the discussion of individual brands

As the number of blogs has grown, more consumers are keeping Web diaries dedicated exclusively to their favorite brands. While most of them are written without the consent of the companies that own the brands, some companies are starting to pay attention to blogs, using them as a kind of informal network of consumer opinion.

For these bloggers, intertwining their personal stories and commentaries gives them a stake in defining the brand’s image while linking them with fans of similar mind across the country.

They feel like they own the brand, that it’s theirs, Jackie Huba, author of the book Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force said of the bloggers. They feel they’re doing the world a service, she said.

For readers, these blogs, help them make decisions about what to buy. And according to a survey released this spring by Yankelovich, a marketing firm based in Chapel Hill, N.C., a third of all consumers would prefer to receive product information from friends and specialists rather than from advertising.

The brand blogs also give consumers information that companies do not necessarily publicize on their Web sites.

Steve Rubel, of New York, whose blog Micro Persuasion, follows the impact of blogs on public relations, argues that companies should embrace the in-depth customer feedback the blogs offer.

It’s a 24/7 focus group that’s transparent and out in the open,[…] the opportunity here is for companies to find their brand ambassadors. 

Read the full NYTimes article: Brand Blogs Capture the Attention of Some Companies

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